Customer support has been drastically enhanced with expertise and on-line companies, notably with regards to dealing with buyer satisfaction. When prospects have an issue they will now concern a ticket, bearing their information, particulars of their drawback or requests for an answer, on the service supplier’s web site to get them to look into their drawback.
Nevertheless, the method of help ticketing is just not a one-task course of. It entails submitting a criticism, sending affirmation emails, assigning the criticism to a member of help workers, analyzing and fixing your drawback, and updating the information and sending notification emails and many others. Firms which have a big buyer database ought to reap the benefits of help ticket techniques to deal with their buyer issues in a quick, environment friendly and arranged method.
On this put up we can be itemizing prime free and premium help ticket techniques which is able to make it easier to enhance your buyer help expertise. Do try the options provided and the pricing plans or go to their websites for extra info.
Freshdesk is among the finest help ticketing software program. You possibly can even get it free for all times for 3 help workers underneath the free plan. Freshdesk is a minimum of Zendesk in options and ease. It’s straightforward to make use of and straightforward to handle. Freshdesk allows your prospects to effortlessly submit criticism tickets, and gives your help workers with the precise instruments to handle these complaints simply.
- Worth: Freshdesk is free to make use of, with plans varies from $15/month to $79/month.
osTicket is the most well-liked open supply ticket system and it is available in 2 variations: downloadable and hosted. The downloadable model is free and must be hosted by yourself server. The hosted model, branded as SupportSystem, is a paid ticketing service with the reliability and safety of managed cloud-hosting.
HESK is a free assist desk software program. It has options like ticket submission, attachments, spam safety, e mail notifications, information base, entry restrictions, canned responses, stories and score, and many others.
- Worth: Hesk begins at $39.95 (one-time charge).
- Strive a demo.
Spiceworks is a free software program suite for IT professionals and firms. It affords many instruments to simplify IT work corresponding to community supervisor, assist desk software program, questions and solutions, and many others. Its assist desk software program is provided with options corresponding to tickets submission through internet portal or e mail, tickets group, automating ticketing job, knowledgebase and many others.
- Worth: Spiceworks is free.
Request Tracker is a free and open supply concern monitoring system. It is filled with options like dashboard, relationship graphs, mobile-optimized interface, time-tracking and reporting, PGP help for emails, branding and customized theming, knowledgebase and many others.
- Worth: Request Tracker begins at $125/month.
Zendesk is a top-of-the-market software program suite which is designed to go well with the wants of the shopper, agent, and supervisor. Its easy-to-use interface permits prospects to submit their tickets through numerous channels (like web site, e mail, telephone, Fb and many others.). Brokers can get buyer profiles and threaded group conversations and managers can get related analytics and stories.
It’s obtainable for numerous cell units together with Android, iPhone, Home windows Telephone, BlackBerry, and many others.
Imaginative and prescient Helpdesk is a multi-channel web-based helpdesk software program. With distinctive options like Satellite tv for pc helpdesk, Ticket billing, and Blabby, it stands out of the gang. It even hyperlinks separate helpdesks to a central helpdesk. Its options will be prolonged utilizing modules and app integrations, and it’s obtainable for cell too.
- Worth: Imaginative and prescient Helpdesk has a free 30-days trial, plan begins at $12/month.
HelpSpot is a complete, web-based assist desk software program. It has loads of nice options like centralized assist desk portal, ticket administration, filtering, automation, mobile-optimized interface, buyer administration, time monitoring, benchmarking and efficiency reporting, multi-brand help, and many others.
- Worth: HelpSpot has a free 21-days trial, plan begins at $14/agent/month.
JitBit Helpdesk is available in two variants: Internet Based mostly Assist Desk and SaaS Assist Desk. The previous will be will be downloaded (upon buy) and hosted in your server whereas the latter is hosted remotely in JitBit’s cloud and will be accessed by the Internet. It affords options like knowledgebase, reporting, asset-tracking, customizable interface, permits limitless brokers, e mail integration, and many others.
- Worth: JitBit Helpdesk’s plan begins at $1699/12 months.
- Strive a demo.
Kayako gives unified assist desk help and a number of channels to greater than 30,000 organizations. A few of its options embody tickets by helpdesk or e mail, routing and prioritizing tickets, stories, suggestions and rankings, and many others.
- Worth: Kayako’s plan begins at $30/month.
- Strive a demo.
Bonus: Ticket Programs for CMS
WordPress Superior Ticket System (WordPress)
This ticket system is loaded with options and has two variations. The free model has fundamental ticketing options, whereas the premium model provides you extra options to deal with buyer tickets extra simply and effectively. Options will be prolonged utilizing plugins.
Help Ticketing System (Drupal)
Right here’s a ticketing system for Drupal. It doesn’t supply many options, solely elementary ticketing options like creating tickets, assigning tickets to customers, e mail integration and notifications, ticket overviews, and ticketing exercise charts.
RSTickets! Professional (Joomla!)
It is a premium assist desk ticketing system for Joomla. It contains options like ticket creation and administration, computerized ticket project, efficiency administration, built-in information base, personalized e mail messages, and a dashboard for fast entry to all areas of the shopper help.